Originally from ticket #12783.
I have followed the process of adding a family (see attached screen) and keep getting an error message. I did this twice and it does NOTHING when I press "next."
On this screen, the fields relating to email were highlighted in red to indicate an error. In fact, if you roll over the red "email" label it will pop up a little more information about the error.
In this case, the problem is usually that the email is already being used by a family. They may not appear in the default list of families as the view is initially set to "active in the last year". They also may be a contact who originally enrolled using a different name so you did not see them.
The best thing to do is go to the family search, and search for that email address to see if there is a family already in the system using it.
The only other thing may be a stray space character that happens when you cut and paste emails sometimes, so try retyping the email.
Hope that sorts it out for you,